Questions
Something else? Email us.
Do I pay for the preview?
No. The preview is free, and you only pay once you love it.
Will it arrive before Christmas?
Yes, if you order by Friday, December 11. Each portrait is printed and framed to order in Kentucky in 1–4 business days, then takes 2–3 days to reach most of the US. Shipping is free. Alaska and Hawaii can take a few days longer.
Is it less if I order more than one?
Yes. Two or three prints of the same size are cheaper together: two for $179, $269 or $349, and three for $239, $359 or $469, by size. They can be copies of one drawing or different photos, and they're delivered together.
How long does the preview take?
Usually under a minute. You can add your title and names while it draws. We email it to you too, so you can leave the page and come back to it.
What kind of photo works best?
One where everyone's face is clear and not too small. A phone photo is perfect, with up to six people.
What if it's not quite right?
Ask for a change in your own words, like "make Dad's sweater navy", or ask for a fresh drawing.
Is it drawn by an artist?
No. Your drawing is made with image technology, using our own soft-pencil house style, and each one is checked before you see it. That's why the preview takes under a minute.
Can you send it straight to them?
Yes. Add their address at checkout and it goes straight to their door, framed and ready to hang, with free shipping in 3–7 business days.
Where is it made?
In Mount Sterling, Kentucky. Your drawing is printed on heavy 230gsm matte fine-art paper with pigment inks, framed in oak behind real glass, and shipped from there.
Does it arrive ready to hang?
Yes. It comes in its frame with sawtooth hangers fitted on the back, so it's ready for a nail or picture hook. The 8 × 10 also has an easel back, so it can stand on a shelf or desk.
What if it arrives damaged?
Every frame is shrink-wrapped and packed with corner guards and padding. If yours still arrives damaged, email us a photo of the frame and the box within 14 days and we'll make you a new one, free.
What happens to my photos?
They're used only to make your drawing, and you can delete them whenever you like.